Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Digital download products
To complete your return, we require a receipt or proof of purchase. The cost of postage will be deducted from the refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.
Only regular priced items may be refunded. Sale items cannot be refunded.
To return your product, you should mail your product to:
Wild Whale Prints, Parcel Locker 10153 42036, Shop 1, 71-79 Kororoit Creek Road, WILLIAMSTOWN, Victoria, Australia, 3016.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please use our CONTACT page to communicate any issues and we will reply as soon as possible. Thanks
Thank you for visiting and shopping At Wild Whale Prints.
All orders are processed within 2-3 business days or sooner after cleared funds are received. Orders are not shipped or delivered on weekends or holidays unless we can hand deliver locally.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.